1. Introduction
At TWK Communications, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. By using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Information: This includes any information that can be used to identify you, such as your name, email address, phone number, and billing details.
- Non-Personal Information: We may collect information about your device, browser, IP address, location, and usage patterns when you interact with our website.
3. How We Collect Information
- Directly from You: We collect personal information when you provide it to us, such as when you fill out forms on our website, subscribe to our newsletter, or contact us directly.
- Automatically through Cookies and Similar Technologies: We use cookies and other technologies to collect information about how you interact with our website, such as your browsing behavior and preferences. This helps us improve the website and deliver a more personalized experience.
4. How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Respond to inquiries and customer support requests
- Process transactions and manage billing
- Send you updates, newsletters, or marketing materials (you can opt-out of these at any time)
- Comply with legal obligations and enforce our terms and conditions
5. How We Share Your Information
We will not sell, rent, or share your personal information with third parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering our services.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena or court order.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
7. Your Rights
You have certain rights regarding your personal data, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to any legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
8. Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
9. Third-Party Links
Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Last Updated” date at the top. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
TWK Communications
Email: customer@twkcom.co.za
Phone: 021 200 0600