Fixed-line and mobile voice, chat, video, and social media channels are combined and synchronised on one intelligent cloud-based platform for internal and external communications.
We provide a telecoms system that has the ability to drive a better experience for your customers and better productivity, accuracy, and speed from your staff members by integrating with underlying CRMs, contact databases, and other third-party cloud solutions to gather the history and context of previous conversations.
No more lost calls. No more missed opportunities. Instead, your customers can look forward to more first call resolutions, more productivity, profitability, and improved customer experience.
Introducing TWK Connect Mobile—your essential companion for TWK Communications’ Cloud PABX system. This app empowers you to communicate seamlessly from anywhere, offering features like voice and video calling, instant messaging, and robust call management. With its user-friendly interface, TWK Connect Mobile ensures you stay connected and productive, whether in the office or on the go. Experience streamlined communication at your fingertips!
Consume the service from your laptop, mobile and / or desk phone. Choose from top global brands like Yealink, Jabra, Sennheiser, Polycom and Snom for headsets, desk conference and reception IP phones as required.
High definition voice comes standard. Enhance fixed line quality even further with a fully managed, engineered and monitored access network optimised for real-time communication.
Each user enjoys access to an intuitive online portal. One destination for all your voice, video and chat with the ability to switch seamlessly between channels. Powerful contact management and integration.
PBXs consist of various hardware components to provide voice connectivity to the public telephone network. They operate a company’s private telephone network and relay calls to the outside world, including routing and advanced calling features for inbound and outbound calls.
TWK Connect highly intuitive online portal is the simplest way imaginable to handle voice, video, chat and contact management requirements. And the webphone applications for basic call handling, voicemail, call history and DND management, couldn’t be easier.
TWK Connectis the ultimate communications platform for any remote working environment. As the synchronised service can be accessed seamlessly across a laptop, a tablet, desktop, mobile or a desk phone, regardless of where they are working, your customer-facing employees will never miss a call or an opportunity again.
Quality calls that strengthen customer connections, foster loyalty and drive repeat business.